A. Reservations can be made by calling the spa directly at 610-641-7174 or by emailing us at email@example.com. We encourage you to schedule your spa services well in advance of your visit to ensure the widest selection of treatments and appointment times.
Q. What is the spa’s cancelation policy?
A. We ask that all appointments be reserved with a major credit card. Should a cancelation or date change be necessary, we request a minimum of 24-hours notice. For any late cancellations, no show appointments or date changes the following fees apply: 25% for any non-resort holiday scheduled spa service(s), 50% for any service(s) scheduled during a resort holiday week and 100% for any same day scheduled service(s).
Spa Week cancellation policy: Cancelation fee of 50% for any service(s) will be applied if appointments are cancelled without 48 hours notice. If less than 24 hours, 100% for any service(s) will be applied.
Q. When should I arrive for my spa services?
A. We ask that you arrive at the spa at least 30 minutes prior to the start time of your first scheduled service. This will allow you time to check in at the desk, change into your robe and sandals, and complete our Client Information Form.
Q. What should I bring to the spa?
A. On arrival, you will be given a private locker for your personal belongings. You will also be given a robe and sandals, which are to be returned before your departure. Remember to bring your bathing suit so you can enjoy our pools and hot tub.
Q. What if I am late for my services?
A. If you arrive late for your spa service, your service may be modified. Please note that in order to honor the next appointment, your service will still end at the original scheduled time.
Q. What should I wear during my treatments?
A. During your service, you will be professionally draped at all times. You are not required to wear anything under your robe or during your service. Some guests prefer to wear undergarments or bathing suits during massage services. However, we ask that you do not wear a bra or top during your service so the therapists have access to your back. Please feel free to dress in a way that makes you comfortable.
Q. Are gratuities included in the price of my service?
A. No, gratuities are not included. A 15-20% tip is customary, but the amount of the tip is up to you. Gratuity envelopes are available at the front desk, or we can include tips on a credit card, room charge, or Bear Creek gift card.
Q. What amenities are available to guests of the spa?
A. Spa amenities include:
- Steam Room
- Fitness Center
- Indoor/Outdoor Hot Tubs
- Indoor/Outdoor Pools
Q. Can I order lunch at the spa?
A. Yes, we have a healthy lunch menu available to our spa guests. When you make your appointment or upon check in, please let the spa coordinator know that you would like to order lunch.
Q. Can I request a male or female therapist?
A. We will do our best to honor all requests, but it is not guaranteed. All of our therapists are licensed professionals and will do everything in their power to make you feel comfortable.
Q. If I am pregnant, what services can I receive?
A. Expectant guests can receive any nail, hair, makeup, or facial services. Once you are safely in your second trimester, pregnant guests can receive a mother-to-be massage. Any other service requires a written note from a doctor.
Q. What are the age and supervision requirements in the spa?
Massage & Body Treatments → Must be at least 13 years old
with adult present in room
Facials → Must be at least 8 years old with adult
present in room/spa
- Nails → Must be at least 4 years old with adult present in room/spa
Q. Where is the spa?/Where should I park?
A. The spa is located on the ground floor at The Hotel at Bear Creek, in the South tower. Spa parking is located in lot 1B.