Frequently Asked Questions - Spa
Do you have a question about our Spa services? Click and expand for the answer.
Reservations can be made by calling the spa directly at 610-641-7174 or by emailing us at email@example.com. We encourage you to schedule your spa services well in advance of your visit to ensure the widest selection of treatments and appointment times.
We ask that all appointments be reserved with a major credit card. Should a cancelation or date change be necessary, we request a minimum of 24-hours notice. For any late cancellations, no show appointments or date changes the following fees apply: 25% for any non-resort holiday scheduled spa service(s), 50% for any service(s) scheduled during a resort holiday week and 100% for any same day scheduled service(s).
We ask that you arrive at the spa at least 30 minutes prior to the start time of your first scheduled service. This will allow you time to check in at the desk, change into your robe and sandals, and complete our Client Information Form.
On arrival, you will be given a private locker for your personal belongings. You will also be given a robe and sandals, which are to be returned before your departure. Remember to bring your bathing suit so you can enjoy our pools and hot tub.
If you arrive late for your spa service, your service may be modified. Please note that in order to honor the next appointment, your service will still end at the original scheduled time.
During your service, you will be professionally draped at all times. You are not required to wear anything under your robe or during your service. Some guests prefer to wear undergarments or bathing suits during massage services. However, we ask that you do not wear a bra or top during your service so the therapists have access to your back. Please feel free to dress in a way that makes you comfortable.
No, gratuities are not included. A 15-20% tip is customary, but the amount of the tip is up to you. Gratuity envelopes are available at the front desk, or we can include tips on a credit card, room charge, or Bear Creek gift card.
Spa amenities include:
- Steam Room
- Fitness Center
- Indoor/Outdoor Hot Tubs
- Indoor/Outdoor Pools
We will do our best to honor all requests, but it is not guaranteed. All of our therapists are licensed professionals and will do everything in their power to make you feel comfortable.
- Massage & Body Treatments → Must be at least 13 years old
with adult present in room
- Facials → Must be at least 8 years old with adult
present in room/spa
- Nails → Must be at least 4 years old with adult present in room/spa
To get to The Spa please park in 1A or 1B in spaces designated for The Spa. Use the stairs to come down to the hotel and follow the walkway to your left until you come to the double glass doors. Once inside the lobby use stairs or elevator to the left which bring you down to The Spa.