Our Commitment to You

Our Attention to Detail is Your Peace of Mind
 
With a long-standing reputation and steadfast commitment to caring for and ensuring the safety of its guests and team members, Southern Management Corporation (Southern), the largest privately-owned residential property management company in the Mid-Atlantic region, and its Hotel Division, has launched a comprehensive cleaning and sanitization program named Ever Strong. Based upon the latest guidance from the Centers for Disease Control and Prevention (CDC), government authorities, and in concert with the American Hospitality and Lodging Association’s Safe Stay standards, Ever Strong is built upon four pillars— physical distancing, cleanliness, active monitoring and rapid response.  
 
Physical Distancing
Public spaces have been modified to encourage physical distancing–keeping guests six feet apart. In addition to layout changes and signage, the properties have adjusted their operational practices to encourage responsible distancing in areas such as elevators, restaurants, fitness centers, meeting and event spaces and pools. All staff members are required to wear face coverings and guests are strongly encouraged to as well. Disposable face coverings are provided for guests, if needed.  
 
Cleanliness
Our market-leading cleaning programs have been enhanced and include significantly increased frequency of cleaning in all high-traffic areas and on high-touch surfaces. The placement of hand sanitizing stations, property-wide use of personal protective equipment and focus on team member health protocols are also in effect. Guest room sanitization is a priority, with enhanced high-touch deep cleaning on doors, furniture, fixtures, telephones, remotes, etc. Linens are delivered and removed from guest rooms in single-use bags. Team members will not  enter guest rooms during guest’s stays, unless required to respond to an emergency. Guest rooms will remain vacant for 48-hours after check-out, when possible.  
 
Active Monitoring
A critical element of maintaining the Ever Strong program includes monitoring and evaluating our practices, heeding expert guidance, listening to feedback, and adapting. As the Ever Strong program evolves, Southern will actively communicate changes to procedures and protocols to team members and guests. The most current version of the plan is made available to the public via the property websites.  
 
Rapid Response
When a presumed or confirmed case of COVID-19 is identified, our mitigation strategy is to take immediate measures that protect guests and team members, while ensuring the continuity and safety of operations. Management will work with the Southern COVID-19 Response Team to follow established protocols. The actions that will be taken include: restrict area access, sanitation, notification, room recovery and contact tracing. Additionally, Southern will notify any in-house guests and team members of the action plan in the event of a positive case of COVID-19 on the property. Contract tracing will be used to determine anyone who may have come into contact with a contaminated area.  
 
All team members receive comprehensive training on COVID-19 safety and sanitation protocols. Together, we will successfully navigate these challenging circumstances by communicating often and working as a team.
 
We are happy to share the full details of Southern’s Ever Strong program. Please click HERE for the full details these efforts.
 
Thank you. We look forward to having you as our guest soon.