What to Expect

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As our guest...
...we want you to get the most enjoyment out of your visit. Bear Creek has established the following policies and procedures to insure you have the best possible stay.

Confirmed Reservations

The Hotel at Bear Creek accepts Visa, Mastercard, Discover, and American Express. A confirmed reservation will hold your accommodations through the night of your arrival. Once you have confirmed your reservation, you are guaranteed a room type. We will strive to fulfill requests for a specific room number and location, however we cannot guarantee such a request.

Cancellation Policy

April 1 - November 30: Cancellation 24 hours prior to check in, or will be charge 1st night room and tax.
December 1 - March 31: Cancellation 7 days prior to check in, or will be charge 1st night room and tax.

Advance Deposit Policy (During Ski Season Only)

All reservations will require an advance deposit equaling an average of one night stay at the time of booking. The advance deposit is fully refundable up to seven (7) days prior to your arrival date. The deposit, which is applied to the cost of your accommodation, will, unless we are otherwise requested, be charged to the credit card used to confirm your reservation. Cancellations made inside seven (7) days prior to your arrival will result in forfeiting one hundred percent (100%) of your deposits. For consecutive or multiple reservations, an additional deposit will be required and is non-refundable.

Resort Fees

A taxable resort fee of $19.95 is charged per night to allow for guests to enjoy the following:

Wireless Internet access, parking, local and domestic long distance phone calls, indoor/outdoor pools and hot tubs, fitness center access, year round resort activities including hiking trails, disc golf, tennis and basketball court access, Geocaching, board games and family playground access as well as seasonal activities including paddle boats, kayaks, volleyball, putting green and ping pong, as well as a self-serve guest ski check.

The above rate(s) may not reflect all possible fees, additional charges or taxes associated with this reservation. For clarification regarding these charges, please contact our reservations department. Bear Creek is required to collect and remit taxes and other mandated fees. Taxes and other mandated fees are subject to change. Taxes and fees will be collected at the rate(s) that are valid during the dates of your stay.

Special Requests

If requested, a rollaway bed or crib may be placed in your room prior to your arrival (subject to availability and room restrictions apply). There is a $15 charge for each rollaway bed. Complimentary cribs will be furnished upon request.

Weekend and Holiday Minimums

All weekend and holiday bookings during the Bear Creek Mountain Resort ski season require a two or three night minimum stay. Special Event weekends/holidays throughout the rest of the year may require a two night minimum. Please check before booking your stay.


Pets are not allowed in the rooms or on the grounds of Bear Creek Mountain Resort. Should a pet be discovered in the room, you will be billed a $100 cleaning and deodorizing fee. If you have any further questions, please do not hesitate to contact our Hotel Manager. The resort welcomes certified assist animals in the hotel and all common areas.

No Smoking Policy

Guests electing to ignore our no smoking policy in the rooms will be assessed a $250 cleaning and deodorizing fee.

Check-In Time

Check-in at The Hotel at Bear Creek begins at 4:00pm If you intend to arrive before the applicable check-in time we will make every effort to have your room available for you, however, we suggest that you plan to occupy your accommodations after our designated check-in times. Guests are invited to enjoy the resort facilities before you check in on the scheduled day of your arrival. The Hotel offers a secure baggage check for your convenience.

Check-Out Time

Check-out at The Hotel at Bear Creek is at 11:00am. A late charge of $100 will be charged to rooms that are not vacant after 11:00am and full rate after 3:00pm. If you are involved in changing rooms, please be prepared to vacate your first room by 11:00am. It is not necessary to check out at the front desk - simply notify the desk upon vacating the room and your current charges will be transferred to your new room. If your luggage is packed and left inside the room, our staff will place it in the new room for you. Your new room will be available after 3:00pm.

Quiet Hours

Quiet Hours are from 11pm through 7:30am. Noise complaints may result in an additional charge.

Room Damages

Guests are responsible for leaving the room in the same condition (with normal usage) as it was when you arrived. The registered guest will be held responsible for any and all damages to the room found during the stay or after departure. This property is privately owned and operated. We reserve the right to refuse service to anyone. We assume no responsibility for accidents or injuries to guests or vehicles. The Hotel will not be held responsible for loss or damage to valuables that are not secured properly.


Grilling or barbecuing is not permitted on the Bear Creek Mountain Resort property.