Policies

Accessibility Policy

Southern Management Company’s policy is to make its websites accessible to users of the websites who have disabilities and to permit Company content providers to develop and post accessible content. To meet this goal, the Company implements the following initiatives:

  1. Conforming our websites with the Web Content Accessibility Guidelines 2.0 AA (“WCAG”), published by the World Wide Web Consortium (“W3C”);
  2. Modifying our websites to permit content providers to post content in a format that conforms to WCAG for web content;
  3. Ensuring that our websites do not interfere with the posting of content in formats that conform to W3C’s guidance on accessibility;
  4. Distributing this policy to Company content providers and website content and technical support personnel for our websites;
  5. Linking to this policy from the www.bcmountainresort.com homepage, soliciting and providing a method to submit feedback, and providing a method to contact the Company’s website accessibility coordinator;
  6. Developing and distributing accessibility practices for Company content providers;
  7. Appointing a website accessibility coordinator who is knowledgeable on website accessibility and digital accessibility standards, responsible for coordinating the Company’s responsibilities with respect to accessibility, and responsible for developing the accessibility practices;
  8. Modifying policies to prioritize accessibility bug fixes to ensure they are remedied with the same level of priority as any other equivalent loss of function for individuals without disabilities;
  9. Retaining website accessibility consultants responsible for conducting annual website accessibility evaluations of our websites; and
  10. Providing annual training to Company website content and technical support personnel on ensuring our websites conform to WCAG.

The Company undertakes these accessibility initiatives to expand access to everyone and to assist content providers, many of which have independent obligations under accessibility laws, with providing content in accessible formats.

The Company urges content providers to incorporate accessibility in their content posted on Company websites to meet a wide variety of requirements of users with disabilities.

We are dedicated to making accessibility improvements to our websites. Please direct any questions or suggestions on how to improve the accessibility of our websites to [email protected] We welcome your feedback.

 

Privacy Policy (as of 9-14-2020)

By using this website you consent to the collection and use of your personally identifying information in the manner described in this Privacy Policy, which may be modified from time to time without notice and at the discretion of Southern Management Companies.

Southern Management Companies does not sell or provide others with individual identification information collected during your use of this website without your permission. Individual identification information such as your name, address, telephone number, e-mail address gathered by Southern Management Companies from your visit to this website may be used by Southern Management Companies to communicate with you, to send you e-mail alerts, promotions, announcements, news updates, etc. You can opt out of receiving this information by emailing Southern Management Companies. Southern Management Companies may also use or disclose individual identification information to resolve disputes, investigate problems, enforce the terms of use, or when the law so requires.

 

Additionally, information about visitors to this website such as IP addresses, browsers, pages viewed, number of visitors, etc., may be collected for statistical purposes to help Southern Management Companies improve this website. Such statistical information may be provided to third parties without your permission.

 

Southern Management Companies uses reasonable security methods to prevent unauthorized access, maintain data accuracy, and ensure proper use of information. Data transmission over the internet or any wireless network cannot be guaranteed to be perfectly secure and any information you transmit to Southern Management Companies is done so at your own risk.

 

Southern Management Companies services are not specifically directed to children but Southern Management Companies has no way of distinguishing the age of individuals who access this website. As such, this Privacy Policy is applicable for individuals of all ages. If a child has provided individual identification information without parental or guardian consent, the parent or guardian should contact Southern Management Companies to remove the information and/or opt out of promotional opportunities.

 

Southern Management Companies reserves the right to amend, update, remove, or revise this Privacy Policy at any time without notice. If changes to the Privacy Policy are made that are unacceptable to you, you may cease access to or use of the website. Information gathered will be used in accordance with the Privacy Policy in effect at the time of use. Southern Management Companies expressly rejects any terms and conditions proposed by you which are in addition to or which conflict with this Privacy Policy.

 

Website Disclaimer

The materials provided in this website, including rental amounts and availability of apartment housing, are intended for informational purposes only and do not constitute an offer or solicitation. Rental amounts and availability of apartments listed on this website are subject to change without notice. The materials contained herein could include technical inaccuracies or typographical errors and you access this website at your own risk. Southern Management Companies and its affiliates assume no responsibility for your actions taken as a result of using this website, or for errors or omissions in the materials contained herein. As a condition of your use of this website, you warrant to Southern Management Companies that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices contained herein.

All materials on this website are protected by copyrights, trademarks, service marks, patents, trade secrets, or other proprietary rights owned or licensed by Southern Management Companies. Use, reproduction, modification, display, distribution, sale, license, or transmission of or creation of derivative works based on any of the materials on this website is prohibited without Southern Management Companies express written permission.

 

This website may contain hyperlinks to websites operated by parties other than Southern Management Companies and clicking on a link in this website may bring you to a website owned and operated by a party independent of Southern Management Companies. Such hyperlinks are provided for your reference only. Southern Management Companies does not own or control such third-party websites, and is not responsible for their content. Inclusion of hyperlinks by Southern Management Companies to such third-party websites does not imply an endorsement of the material on such websites or any association with their operators. You access and use such third-party websites solely at your own risk. Furthermore, because the Southern Management Companies Privacy Policy is applicable only when you are on this website, once linked to another website you should read that website’s privacy policy before disclosing any personal information.

 

By using this website, you agree to indemnify, defend and hold harmless Southern Management Companies from any liability, loss, claim and expense (including attorneys’ reasonable fees, whether incurred in an action between you and Southern Management Companies or in any third-party action) related to your use or misuse of the website.

 

Your use of this website is governed by the laws of the United States and the State of Maryland. By using this website you submit to the personal jurisdiction of the state and federal courts located in State of Maryland with respect to any legal proceedings that may arise in connection with the website.

 

Contact

If you have any questions or concerns about this Privacy Policy or Website Disclaimer or would like to opt out of any communication please email us at [email protected]

 

Reservation Policy

To ensure your visit is as enjoyable as possible, we have established the following reservation policy and procedures. Additional questions? Please visit our FAQ page or contact our Hotel Manager at 610-682-7100.

 

Confirmed Reservations

Bear Creek Mountain Resort accepts Visa, Mastercard, Discover, and American Express for room reservations. A confirmed reservation will hold your accommodations through the night of your arrival. Once your reservation is confirmed, you are guaranteed the room type you booked. We will strive to fulfill requests for a specific room number and location. However, we cannot guarantee such a request.

 

Cancellation Policy

April 1 – November 30: Stays must be canceled 24 hours prior to check in, or registered guest will be charged 1st night room and tax.

 

December 1 – March 31:  Stays must be canceled 7 days prior to check in, or registered guest will be charged 1st night room and tax.

 

Advance Deposit Policy (Ski Season Only)

During ski season, all reservations will require an advance deposit equaling an average of one night stay at the time of booking. The advance deposit is fully refundable up to seven (7) days prior to your arrival date. The deposit, which is applied to the cost of your accommodation, will, unless otherwise requested, be charged to the credit card used to confirm your reservation. Cancellations made inside seven (7) days prior to your arrival will result in forfeiting one hundred percent (100%) of your deposits. For consecutive or multiple reservations, an additional deposit will be required and is non-refundable.

 

Room Damages

This property is privately owned and operated. We reserve the right to refuse service to anyone. We assume no responsibility for accidents or injuries to guests or vehicles. The Hotel will not be held responsible for loss or damage to valuables that are not secured properly.

 

Resort Fees

A taxable resort fee of $19.95 is charged per night to allow for guests to enjoy the following complimentary amenities and offerings: Wi-Fi, parking, local and domestic long distance phone calls, indoor/outdoor pools and hot tubs, fitness center access, and year-round resort activities.

 

The above rate(s) may not reflect all possible fees, additional charges, or taxes associated with this reservation. For clarification regarding these charges, please contact our reservations department. Bear Creek is required to collect and remit taxes and other mandated fees. Taxes and other mandated fees are subject to change. Taxes and fees will be collected at the rate(s) that are valid during the dates of your stay.

 

Special Requests

If requested, a rollaway bed or crib may be placed in your room prior to your arrival (subject to availability; room restrictions apply). There is a $15 charge for each rollaway bed. Complimentary cribs will be furnished upon request.

 

Weekend and Holiday Minimums

All weekend and holiday bookings during the Bear Creek Mountain Resort ski season require a two or three night minimum stay. Special Event weekends/holidays throughout the rest of the year may require a two night minimum. Please check before booking your stay.

 

Pets

Pets are not allowed in guest rooms or suites or on the grounds of Bear Creek Mountain Resort. Should a pet be discovered in the room, you will be billed a $100 cleaning and deodorizing fee. 

 

No Smoking Policy

Guests electing to ignore our no smoking policy in the rooms will be assessed a $250 cleaning and deodorizing fee.

 

Check-In Time

From April 1st to November 30th, check-in at Bear Creek Mountain Resort begins at 3:00pm or as rooms become available. During ski season, check-in begins at 4:00pm or as rooms become available. If you intend to arrive before the applicable check-in time, we will make every effort to have your room available for you. However, earlier check-in times cannot be guaranteed. Guests are invited to enjoy the resort facilities before check-in on the scheduled day of arrival. The Hotel offers a secure baggage check.

 

Check-Out Time

Check-out at Break Creek Mountain Resort is at 11:00am. A late charge of $100 will be charged to rooms that are not vacant after 11:00am and the full room rate after 3:00pm. 

 

Changing Rooms

If you are changing rooms, please be prepared to vacate your first room by 11:00am. It is not necessary to check out at the front desk – simply notify the front desk upon vacating the room. Your current charges will be transferred to your new room. If your luggage is packed and left inside the room, our staff will place it in the new room for you. Your new room will be available after 3:00pm.

 

Quiet Hours

Quiet hours are from 11pm through 7:30am. Noise complaints may result in an additional charge.

 

Room Damages

Guests are responsible for leaving the room in the same condition (with normal usage) as it was when they arrived. The registered guest will be held responsible for any and all damages to the room found during the stay or after departure. 

 

Grilling/Barbecuing

Grilling and barbecuing are not permitted on the Bear Creek Mountain Resort property.