What to Expect
Our New Normal – What to expect on your next visit!
The Spa at Bear Creek Mountain Resort is committed to health and safety of our guests and team members. We appreciate your understanding as we adjust our procedures in keeping with our Ever Strong program for guest and team member health and safety and in compliance with new directives from State regulators. We will continue to review and update these policies as new guidance is released so please check back before visiting to ensure you have the most up to date information.
|Q. How do I schedule my appointment?|
|A. Advanced reservations are required for all spa services. Unfortunately, due to scheduling restrictions and occupancy limits, we cannot accept walk-in business. Reservations can be made by calling the spa directly at 610-641-7174 or by emailing us at firstname.lastname@example.org.|
|Q. What services can I receive?|
|A. We currently are scheduling appointments for all services listed on our menu except; lip/chin waxing, and facials. We will update this page as the State releases guidelines for performing these services.
|Q. What is the spa’s cancelation policy?|
A. We ask that all appointments be reserved with a major credit card. Should a cancelation or date change be necessary, we request a minimum of 24-hours notice. For any late cancellations, no show appointments or date changes the following fees apply: 25% for any non-resort holiday scheduled spa service(s), 50% for any service(s) scheduled during a resort holiday week and 100% for any same day scheduled service(s).
If you have been exposed to or are experiencing symptoms of the Coronavirus, The Spa strongly encourages guests to cancel upcoming spa appointments, even within the 24 hour window, to prevent the spread of germs and virus amongst our technicians and guests. The Spa will waive the cancellation fee due to these circumstances. Thank You.
|Q. When should I arrive for my spa services?|
|A. If scheduled for a hair or nail service, please arrive 10 minutes prior to your scheduled service time. A spa team member will meet you in the spa lobby when they are ready to start your service.
If scheduled for a body treatment/massage, please arrive 30 minutes prior to your scheduled service time. A spa team member will meet you in the spa lobby when they are ready to start your service.
|Q. What should I bring to the spa?|
|A. Please bring a mask that covers your nose and mouth, it must be worn at all times in the spa. If you are receiving a hair service, a mask that loops over the ears is preferred.
Any personal care items needed, all amenities have been removed.
|Q. What if I am late for my services?|
|A. If you arrive late for your spa service, your service may be modified. Please note that in order to honor the next appointment, your service will still end at the original scheduled time.|
|Q. What should I wear during my treatments?|
|A. During your service, you will be professionally draped at all times. You are not required to wear anything under your robe or during your service. Some guests prefer to wear undergarments or bathing suits during massage services. However, we ask that you do not wear a bra or top during your service so the therapists have access to your back. Please feel free to dress in a way that makes you comfortable.|
|Q. Are gratuities included in the price of my service?|
|A. No, gratuities are not included. A 15-20% tip is customary, but the amount of the tip is up to you. Gratuity envelopes are available at the front desk, or we can include tips on a credit card, room charge, or Bear Creek gift card.|
|Q. What amenities are available to guests of the spa?|
|A. Spa amenities include:
|Q. Can I request a male or female therapist?|
|A. We will do our best to honor all requests, but it is not guaranteed. All of our therapists are licensed professionals and will do everything in their power to make you feel comfortable.|
|Q. What are the age and supervision requirements in the spa?|
|Q. Where is the spa?/Where should I park?|
A. The spa is located on the ground floor at The Hotel at Bear Creek, in the South tower. Spa parking is located in lot 1B.
Q: How can the spa be contacted for more information?